Terms & Conditions

Welcome to Yout Express Services. By booking or using our transportation or cleaning services, you agree to the following terms and conditions. Please read these terms carefully as they outline the terms of our agreement when you engage with our services.

1. General Terms

Yout Express Services offers professional transportation and cleaning services. These terms apply to all our services, including airport pickups, city rides, long-distance rides, executive rides, house cleaning, office cleaning, and more.
By using our services, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
These terms and conditions are subject to change at any time without prior notice. It is the responsibility of the customer to review these terms regularly.

2. Bookings and Payments

All bookings must be made through our official website, mobile app, or customer service hotline.
Payment for services must be made at the time of booking, unless otherwise agreed. We accept major credit cards, debit cards, and online payments.
For long-distance and executive ride services, a deposit may be required at the time of booking.
Prices quoted at the time of booking are final and include taxes and applicable fees. Any additional charges (e.g., parking fees, waiting times) will be communicated and must be settled before the ride/service concludes.

3. Cancellation Policy

Transportation services can be canceled up to 24 hours before the scheduled pickup time for a full refund.
Cancellations made less than 24 hours before the service will incur a 50% cancellation fee. No-shows or cancellations within 1 hour of pickup will not be refunded.
For cleaning services, cancellations made within 12 hours of the scheduled appointment will incur a 25% cancellation fee.

4. Liability

Yout Express Services is not responsible for any loss or damage to personal belongings during the provision of transportation or cleaning services.
We do not assume liability for delays caused by road conditions, weather, or other factors beyond our control. However, we will make every effort to ensure timely services.
Our drivers and cleaning staff are vetted and trained professionals. However, Yout Express Services is not liable for any direct or indirect damages resulting from the use of our services.

5. Transportation Services

All passengers must wear seatbelts and comply with local laws during their ride.
For airport pickups, it is the responsibility of the customer to provide accurate flight details and ensure timely communication in case of delays or changes.
Long-distance rides and executive rides may involve additional charges for wait times, stops, and other custom requests. These charges will be communicated to the customer.
We reserve the right to refuse service to any passenger or cancel a booking if there is a risk to the driver’s or passengers’ safety.

6. Cleaning Services

All cleaning services will be performed based on the package selected by the customer. Special requests must be communicated at the time of booking to ensure proper arrangements.
Yout Express Services is not responsible for damages caused by pre-existing conditions (e.g., broken items, faulty equipment) at the customer’s location.
The customer must provide access to water, electricity, and any specific cleaning products that may be needed beyond our standard supplies.
Customers are responsible for securing any fragile or valuable items before the cleaning service. Yout Express Services is not liable for damages to such items unless caused by our staff's gross negligence.

7. Privacy and Data Protection

We collect personal information such as your name, contact details, and payment information to process bookings and provide services.
Your information is kept confidential and will not be shared with third parties, except where necessary to provide our services (e.g., sharing pickup details with drivers).
For more details on how we handle your data, please refer to our Privacy Policy.

8. Complaints and Feedback

If you are dissatisfied with our services, please contact us within 48 hours of service completion to report your issue.
We will make every effort to resolve complaints promptly and to your satisfaction.
Feedback is appreciated and helps us improve our services. You can submit feedback via our website, email, or customer service line.

9. Governing Law

These terms and conditions are governed by the laws of [Insert Country or State]. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in [Insert Country or State].

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Phone: +44 7749 824251
Email: support@youtexpressservices.com